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What are your obligations if contact details change?

It has always been a requirement to notify the tenant if the landlord’s contacts details have changed.

If the contact information for a landlord or tenant changes, under Section 16, the other party must be provided with the new details within 10 working days.

Both the landlord and tenant can now be liable for penalties in the following two scenarios:

Change of landlord’s details

If there is a change of the landlord’s name, contact address for service, email or phone number, they must notify the tenant.

If the fail to do so they can be liable for either up to $750 in exemplary damages or an infringement fee ranging from $500-$2000.

Change of tenant’s details

If there is a change of the tenant’s name, contact address for service, email or phone number they must notify the landlord.

If they fail to do so they can be liable for up to $750 in exemplary damages.

When you first grant the tenancy, make sure you explain this clearly to the tenant. They can’t just change their details and not let you know. Remember, they are required to notify you of this change with 10 working days.

So how can you protect landlords from these penalties with a new Total Tenancy resource? Watch the full training Snippet in Total Tenancy.

To request a Demo of Total Tenancy CLICK HERE

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